Insegnamento a.a. 2023-2024

Course topics:

This list is tentative - some topics may be modified or added on the syllabus.

1. Market and Consumer-level analysis. We cover:
   • Consumer choice model.
   • Marketing Mix and Market Response Model.
2. Advertising, Brand, and Customer Analytics
   • Advertising metrics
   • Brand management and brand valuation
   • Two sides of customer value: value to customers and values to firms
   • Customer acquisition and retention
   • Valuing customers and customer metrics
3. Social Media and Marketing:  
   • Marketing stategy in online environment
   • Online marketing metrics
   • Social media and social networks

• Understand and interpret marketing and consumer data. 
• Learn the marketing metrics and tools for analyzing customers and firm decisions.
• Learn the principle of customer management in terms of acquisition and retention.
• Communicate a story using data and data visualization.

• Conduct data analysis to interpret customer and/or firm decisions
• Understand different metrics to assess customer profitability and brand equity.
• Develop a marketing strategy - prioritize customers and select appropriate actions across different segments.
• Analyze firm marketing decisions (e.g., advertising) and measure its performance.

• Face-to-face lectures
• Exercises (exercises, database, software etc.)
• Case studies /Incidents (traditional, online)
• Group assignments

All methods other than face-to-face lectures are used to provide exercises and examples of the application of theoretical concepts and models.

With the purpose of measuring the acquisition of the above-mentioned learning outcomes, the students’ assessment is based on the following main components:

• Group assignments aimed to test the students’ ability to identify a marketing problem, analyze and interpret customer decisions or firm marketing decisions using panel data, and find possible solutions. Students gain experience by applying some of the methods and tools learned in the course to solving real-world marketing analytics problems.
• Written exam. The written exam consists of open/closed answers questions aimed to assess students’ understanding of the mechanisms of consumer data analytics and principles of customer management as well as students’ ability to apply the methods learned in the course in various marketing analytics tasks.
• Class Participation.

Written exam. The written exam consists of open/closed answers questions that covers all chapters of the text book. The exam aims to assess students’ understanding of the mechanisms of consumer data analytics as well as principles of customer and marketing management.

• Lecture notes
• Hand-outs
• Software: Stata or R 

Recommended Reference

• Peter C. Verhoef, Edwin Kooge, and Natasha Walk (2016), Creating Value with Big Data Analytics: Making Smarter Marketing Decisions, Routledge; ISBN-10: 9781138837973; ISBN-13: 978-1138837973

Textbook for non-attending students:

Peter C. Verhoef, Edwin Kooge, and Natasha Walk (2016), Creating Value with Big Data Analytics: Making Smarter Marketing Decisions, Routledge; ISBN-10: 9781138837973; ISBN-13: 978-1138837973