Insegnamento a.a. 2021-2022

• Demonstrate understanding of the key principles of intervention practice.
• Demonstrate the ability to carry out a project intervention / consultancy assignment within an organisation.
• Demonstrate the ability to scope and define a client problem or opportunity.
• Be able to prepare a proposal to undertake a consulting project.
• Demonstrate successful operation of a piece of consulting work with a specific client

• Negotiate and communicate effectively in the course of the engagement.
• Develop skills associated with data collection, analysis and presentation.
• Demonstrate personal skills associated with the management and operation of a piece of advisory work.
• Show an ability to be able to reflect upon progress throughout the project and to evaluate its outcomes.
• Demonstrate general project management skills.
• Appreciate the contribution of a specific intervention to the development of an organisation.
• Appreciate client contextual factors (politics, structure, decision-making factors) as they impact project work.
• Be able to integrate specific, technical skills from other modules within the generic consulting paradigm.
• Appreciate key success factors in each of the main consulting stages.

• Face-to-face lectures
• Guest speaker's talks (in class or in distance)
• Exercises (exercises, database, software etc.)
• Case studies /Incidents (traditional, online)
• Group assignments
• Interactive class activities (role playing, business game, simulation, online forum, instant polls)

The detailed course schedule will illustrate each session and the relative teaching method of the session

Summary of evaluation criteria for attending students: students receive an individual evaluation at the end of the course composed as follows:

• Consulting Project (teamwork activity) = 30%
• Consulting Simulation (teamwork activity) = 15%
• Final exam (individual) = 55%
• Class participation (individual) +1/30 to max 5 students.
• Eventual Peer Evaluation system.

Final exam (100% of grade) based on textbook for non attending students.

Readings and cases provided online by faculty.

• D. MAISTER, Managing the Professional Service Firm, The Free Press, 2003. 
• D. MAISTER, True Professionalism, Simon & Schuster, 2000.