5347 - INTRODUCTION TO MANAGEMENT CONSULTING (CEU)
Course taught in English
Go to class group/s: 31
The course does not emphasize management models and tools developed in other courses such as business policy, marketing, organization, accounting. The main learning objective of the course is to underline the process side of the consulting business. The course uses a variety of pedagogical approaches: case studies and role plays are frequently used in many sessions. The course also gives the floor to prominent guest speakers from the management consulting
Characteristics of the MC industry today as a result of the historical development over the past 40 years.
Professional profile and skills/attributes of management consultants.
The management consulting process: understanding the client needs and preparing the preliminary proposal.
Marketing of professional services.
How consultants use Internet resources to establish their presence in the online business and to innovate client service.
Conducting effective consulting processes: acquiring data, delivering presentations, managing the delicate politics of change in the client organization.
Human resource management and organizational structures in management consulting firms.
Consulting is an ethical business: resolving ethical dilemmas that you cannot avoid.
Consulting to small and medium businesses.
Economics of MC firms.
Students attending the course will have the opportunity to work during the course with Lotus Notes groupware technologies, like major MC firms do in the real business. Attending students will be evaluated on their active participation during the course, on their content and process ability to work in team and conduct a simulated consulting project, on a written individual final exam.
Students not attending the course will take an oral exam based on the textbooks above.
Attending students, that will regularly access on-line resources, will prepare:
- Readings and cases available online through Web Learning.
Non attending students
- P. McKenna, D. Maister, First among equals: how to manage a group of professionals, The Free Press, NY, 2002.
- L. Greiner, I. Poulfelt, The Contemporary consultant, South WesternCollege, 2004.
- P. Forsyth, Marketing professional services, Kogan Page, 1999.