5225 - MANAGEMENT OF HUMAN CAPITAL SERVICES

Investing in people is crucial in building up economic competitive advantages and in improving social wellbeing. Health, education and social care are the main factors to develop and maintain human capital. These major sectors of industrialised economies are rapidly growing, are undergoing structural changes and present major economic and management challenges. Human capital services are apparently three distinct sectors. However, they present common features which can be read and interpreted from a managerial perspective.
The course provides an international overview of these three interconnected services and focuses on the management issues that make them unique from other service sectors. The course is designed for students interested in being exposed to economic sectors that are essential for social development and that require specific management competences.

The course is especially relevant to students who are interested in the application of management practices to social enterprises. The course is dynamic and interactive. Various classes use case studies and supplementary readings as a basis for class discussions and group exercises.

• Introduction to the main features of health, education and social care from an economic and management perspective
• International comparisons of financial and organisational arrangements, funding systems and governance models
• The role of non profit and government organisations
• Network management and governance systems
• Performance measurement and evaluation
• Professionalism and its impact on human resource management
• Knowledge management
• Managing diversity and motivation

A list of readings will be made available at the beginning of the course.

Attending students
For students attending classes the final mark will reflect the performance during the semester and will be based on the following criteria 

• Class presentations (30%)
• Three case reports (30%)
• In-class exam (40%)

Non attending students
For students non attending classes the final mark will be based on a comprehensive oral exam.