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Course 2015-2016 a.y.

20323 - IT MANAGEMENT


CLMG - M - IM - MM - AFC - CLAPI - CLEFIN-FINANCE - CLELI - ACME - DES-ESS - EMIT
Department of Management and Technology

Course taught in English


Go to class group/s: 31

CLMG (6 credits - I sem. - OP  |  SECS-P/10) - M (6 credits - I sem. - OP  |  SECS-P/10) - IM (6 credits - I sem. - OP  |  SECS-P/10) - MM (6 credits - I sem. - OP) - AFC (6 credits - I sem. - OP) - CLAPI (6 credits - I sem. - OP  |  SECS-P/10) - CLEFIN-FINANCE (6 credits - I sem. - OP  |  SECS-P/10) - CLELI (6 credits - I sem. - OP) - ACME (6 credits - I sem. - OP) - DES-ESS (6 credits - I sem. - OP) - EMIT (6 credits - I sem. - OP)
Course Director:
PAOLA BIELLI

Classes: 31 (I sem.)
Instructors:
Class 31: PAOLA BIELLI


Course Objectives
The use of Information and Communication Technologies (ICT) in organisations implies several decisions, both from the ICT managers (in particular, from Chief Information Officer - CIO) and from the managers at the user side. This course identifies some of the most relevant issues in the ICT field and tries to structure the decision process, taking into account its organizational, financial, competitive and technical drivers. Several real situations are presented to students who are expected to play the role of the technical or business decision maker, to assess the consequences of the several options available and to take a decision. The final decisions are compared and commented in class supported by CIOs who have already faced similar situations in their career. Some of the issues discussed in the course are:
  • financially and strategically justifying an ICT investment.
  • Assessing ICT outsourcing for projects and services.
  • Software and ICT partner selection.
  • Interacting with the top management and the peers for a CIO.
  • Assessing the skills and profile of ICT specialists.

Course Content Summary
  • Fundamentals of IT management.
  • The organisational dimensions of the IT department: structure, job profiles, governance.
  • ICT decisions in organizations: financial and organizational implications.
  • The so called return of ICT investments.
  • Outsourcing and offshoring, Cloud systems, Web 3:0: future trends and decisions in ICT Management.

Detailed Description of Assessment Methods
For non attending students:
Written exam, open questions.
For attending students:
Attending students will receive an individual evaluation at the end of the course composed as follows:
  • Group project (teamwork activity) = 45%
  • In-class presentation and contribution (individual) = 10%
  • Final exam (individual) = 45%
A pass course is issued ONLY in case each one of the above grades is >= 18/30.

Textbooks
For non attending students:
  • T.D. AUSTIN, R.L. NOLAN, S. O'DONNEL, The Adventures of an IT Leader, HBR Press, 2009.
  • The reading package for non attending students (on weblearning).
For attending students:
Attending students, that will regularly access on-line resources, will prepare.
  • T.D. AUSTIN, R.L. NOLAN, S. O'DONNEL, The Adventures of an IT Leader, HBR Press, 2009.
  • The reading package for attending students (weblearning).
Last change 09/06/2015 09:53