Course 2017-2018 a.y.

20323 - IT MANAGEMENT


CLMG - M - IM - MM - AFC - CLEFIN-FINANCE - CLELI - ACME - DES-ESS - EMIT - GIO
Department of Management and Technology

Course taught in English


Go to class group/s: 31

CLMG (6 credits - I sem. - OP  |  SECS-P/10) - M (6 credits - I sem. - OP  |  SECS-P/10) - IM (6 credits - I sem. - OP  |  SECS-P/10) - MM (6 credits - I sem. - OP  |  SECS-P/10) - AFC (6 credits - I sem. - OP  |  SECS-P/10) - CLEFIN-FINANCE (6 credits - I sem. - OP  |  SECS-P/10) - CLELI (6 credits - I sem. - OP  |  SECS-P/10) - ACME (6 credits - I sem. - OP  |  SECS-P/10) - DES-ESS (6 credits - I sem. - OP  |  SECS-P/10) - EMIT (6 credits - I sem. - OP  |  SECS-P/10) - GIO (6 credits - I sem. - OP  |  SECS-P/10)
Course Director:
PAOLA BIELLI

Classes: 31 (I sem.)
Instructors:
Class 31: PAOLA BIELLI


Course Objectives
Decisions about the use of Information and Communication Technologies (ICT) in organisations involve both ICT specialists (in particular, the Chief Information Officer - CIO) and managers at the user side. This course identifies some of the most relevant issues in the ICT field and analyses their decision process, taking into account financial, organizational, competitive and technical drivers. Several real situations are presented to students who are expected to play the role of the technical or business decision maker and (1) assess the consequences of the several options available and (2) take a decision. The final decisions are compared and commented in class supported by guest speakers who have already faced similar situations in their career.
Some of the issues discussed in the course are
  • Financially and strategically justifying an ICT investment.
  • Assessing ICT outsourcing for projects and services.
  • Software and ICT partner selection.
  • Defining the organisational structure for the I.S. Department.
  • Assessing the skills and profile of ICT specialists.
  • Interacting with the top management and the peers for a CIO.
  • Introducing technology innovation to support business.


Course Content Summary
• Fundamentals of IT management.
• ICT decisions in organizations: financial and organizational implications.
• The so called return of ICT investments.
• Outsourcing and offshoring of I.S. processes.
• Job profiles and skills in ICT.
• Organising the I.S. unit.
• Innovation in the I.S. department.

Detailed Description of Assessment Methods
For attending students
Attending students receive an individual evaluation at the end of the course composed as follows:
• Group project (teamwork activity) = 35%.
• In-class presentation and contribution (individual) = 5%.
• Final exam (individual) = 60%.
A pass course is issued ONLY in case each one of the above grades is >= 18/30.

For non attending students
Written exam, open questions.


Textbooks
For attending students
  • T.D. AUSTIN, R.L. NOLAN, S. O'DONNEL, The Adventures of an IT Leader, HBR Press, 2009.
  • Reading package for attending students (web learning).
For non attending students
  • T.D. AUSTIN, R.L. NOLAN, S. O'DONNEL, The Adventures of an IT Leader, HBR Press, 2009, (Kindle edition available).
  • M. HELLER, Be the Business: CIOs in the New Era of IT, Taylor & Francis Group, 2016, (Kindle edition available).



Last change 19/05/2017 14:26