Insegnamento a.a. 2013-2014

Go to class group/s: 31

CLMG (6 credits - I sem. - OP  |  SECS-P/10) - M (6 credits - I sem. - OP  |  SECS-P/10) - IM (6 credits - I sem. - OP  |  SECS-P/10) - MM (6 credits - I sem. - OP  |  SECS-P/10) - AFC (6 credits - I sem. - OP  |  SECS-P/10) - CLAPI (6 credits - I sem. - OP  |  SECS-P/10) - CLEFIN-FINANCE (6 credits - I sem. - OP  |  SECS-P/10) - CLELI (6 credits - I sem. - OP  |  SECS-P/10) - ACME (6 credits - I sem. - OP  |  SECS-P/10) - DES-ESS (6 credits - I sem. - OP  |  SECS-P/10) - EMIT (6 credits - I sem. - OP  |  SECS-P/10)

Course Director:
FERDINANDO PENNAROLA

Course Objectives

The course addresses the methods and techniques required to analyze, design, implement, automate, and evaluate business processes. Structured along the phases of the Business Process Management (BPM) life cycle, students learn to analyze organizational performance from a process perspective, redesign processes using value-focused techniques, design workflows and implement them in BPM systems, simulate new process designs, and create process analytics applications using dashboards.

The course leads students from:

• process discovery through conceptual and technical process design;
• through the implementation and management of workflows;
• to the structure of process-aware information systems.

Upon completion of this course students are able to assess the efficiency and effectiveness of an organization from a process perspective, conduct process improvement projects, and determine the role of technology in supporting corporate processes.

Course Content Summary

Business process management is based on the observation that each product or service that a company provides to the market is the outcome of a number of activities performed. Business processes are the key instruments to organize these activities and improve the understanding of their interrelations. The course illustrates tools, languages and architectures to map and model business processes. Key content are the following:

• The need to focus on business processes;
• Organizing for process improvements;
• Tools, languages and architectures to map processes;
• Measuring and describing processes;
• Process modeling foundations;
• Process simulation;
• Process benchmarking.

This course matches theory with hands-on exercises (either individual assignments or group based) and homework while integrating some core concepts from MIS. The course is delivered as a set of lectures, in-class and homework exercises and a group based research on BPM. Hands on experience on BPM Modelling software tools are experienced. Attendees use free academic license of ARIS Platform, a leading industry tool. Guest speakers illustrate the BPM applications and results in their organization.

Detailed Description of Assessment Methods

For non attending students

Take a written exam

For attending students

Take a written exam plus an individual and group assignment.

Textbooks

For non attending students 

M. WESKE, Business process management: concepts, languages and architectures, Springer, 2009

For attending students

M. WESKE, Business management: concepts, languages and architectures, Springer, 2009

Exam textbooks & Online Articles (check availability at the Library)

Prerequisites

None

Last change 29/03/2013 14:54