Insegnamento a.a. 2017-2018



Department of Management and Technology

Course taught in English

Go to class group/s: 31
CLMG (6 credits - I sem. - OP  |  SECS-P/08) - M (6 credits - I sem. - OP  |  SECS-P/08) - IM (6 credits - I sem. - OP  |  SECS-P/08) - MM (6 credits - I sem. - OP  |  SECS-P/08) - AFC (6 credits - I sem. - OP  |  SECS-P/08) - CLEFIN-FINANCE (6 credits - I sem. - OP  |  SECS-P/08) - CLELI (6 credits - I sem. - OP  |  SECS-P/08) - ACME (6 credits - I sem. - OP  |  SECS-P/08) - DES-ESS (6 credits - I sem. - OP  |  SECS-P/08) - EMIT (6 credits - I sem. - OP  |  SECS-P/08) - GIO (6 credits - I sem. - OP  |  SECS-P/08)
Course Director:

Classes: 31 (I sem.)

Course Objectives

Due to the higher and higher level of competitiveness that many industries have been experiencing in the recent years, manufacturing and service companies need to understand how to design their operations so as to improve simultaneously efficiency and effectiveness through the implementation of best practices.
This course illustrates how to design, manage and improve operations. It is characterized by the adoption of an experiential learning approach, through a Lab in which case studies, business games and simulations are intensively used. This teaching methodology lets the participant directly implement practices and tools learned in class, developing problem setting and problem solving skills, as well as group working ones. Thanks to the use of simulation tools, participants live a realistic experience of the problems affecting production systems. They can also appreciate the benefits that can be gained through the introduction of up-to-date managerial practices, which they have to implement during simulations and business games. During the course, a site-visit to an industrial plant will be held, during which students carry out a check-up aimed at proposing improvement actions based on the tools learned in class.
This teaching methodology, heavily based on interaction and class participation, aims at providing students with a deep insight of the main problems and solutions peculiar to operations management through a learning experience that reproduces real life situations.

Course Content Summary

  • Strategy, Operations and Global Competitiveness.
  • Process Planning and Design.
  • Performance measurement in Operations and Supply Chain Management.
  • Capacity and Location Planning.
  • Production Planning.
  • Inventory Management.
  • Lean Production.
  • Introduction to Industry 4.0.

Detailed Description of Assessment Methods

For attending students
The final evaluation is given weighting the grades of the class participation (10%), three group assignments (10% each) and of the individual result in a final written exam, mainly based on multiple-choice questions and exercises, particularly focused on the topics analyzed in the course.
The attendance is measured by the specific app available to all students. To take the exam as an attending-student, an attendance rate equal to or higher than 80% must be reported.

For non attending students
Written exam, mainly based on multiple-choice questions and exercises, related to the reference book.


  • J.R. MEREDITH, S.M. SHAFER, Operations Management, John Wiley & Sons, 2011.

Exam textbooks & Online Articles (check availability at the Library)
Last change 19/05/2017 16:09