20425 - BUSINESS PROCESS MANAGEMENT AND MODELLING
CLMG - M - IM - MM - AFC - CLAPI - CLEFIN-FINANCE - CLELI - ACME - DES-ESS - EMIT
Course taught in English
Go to class group/s: 31
The course addresses the methods and techniques required to analyze, design, implement, automate and evaluate business processes. Structured along the phases of the Business Process Management (BPM) life cycle, students learn to analyze organizational performance from a process perspective, redesign processes using value-focused techniques, design workflows and implement them in BPM systems, simulate new process designs, and create process analytics applications using dashboards.
The course leads students from:
process discovery through conceptual and technical process design;
through the implementation and management of workflows;
to the structure of process-aware information systems.
Upon completion of this course, students are able to assess the efficiency and effectiveness of an organization from a process perspective, conduct process improvement projects and determine the role of technology in supporting corporate processes.
Business process management is based on the observation that each product or service that a company provides to the market is the outcome of a number of activities performed. Business processes are the key instruments to organize these activities and improve the understanding of their interrelations. The course illustrates tools, languages and architectures to map and model business processes. Key content are the following:
the need to focus on business processes.
Organizing for process improvements.
Tools, languages and architectures to map processes.
Measuring and describing processes.
Process modeling foundations.
This course matches theory with hands-on exercises (either individual assignments or group based) and homework while integrating some core concepts from MIS. The course is delivered as a set of lectures, in-class and homework exercises and a group based research on BPM. Hands on experience on BPM Modelling software tools are experienced. Attendees use free academic license of ARIS Platform, a leading industry tool. Guest speakers illustrate the BPM applications and results in their organization.
For non attending students:
Take a written exam.
For attending students:
Take a written exam plus an individual and group assignment.
P. HARMON, Business process change, Elsevier, Waltham MA, Usa, 2014, Third Edition.
For attending students:
- Readings and cases available online through E-Learning.
- R. DAVIS, Aris design platform: getting started with BPM, Springer, Berlin, 2008.