Insegnamento a.a. 2017-2018

20425 - BUSINESS PROCESS MANAGEMENT AND MODELLING


CLMG - M - IM - MM - AFC - CLEFIN-FINANCE - CLELI - ACME - DES-ESS - EMIT - GIO

Department of Management and Technology

Course taught in English

Go to class group/s: 31
CLMG (6 credits - I sem. - OP  |  SECS-P/10) - M (6 credits - I sem. - OP  |  SECS-P/10) - IM (6 credits - I sem. - OP  |  SECS-P/10) - MM (6 credits - I sem. - OP  |  SECS-P/10) - AFC (6 credits - I sem. - OP  |  SECS-P/10) - CLEFIN-FINANCE (6 credits - I sem. - OP  |  SECS-P/10) - CLELI (6 credits - I sem. - OP  |  SECS-P/10) - ACME (6 credits - I sem. - OP  |  SECS-P/10) - DES-ESS (6 credits - I sem. - OP  |  SECS-P/10) - EMIT (6 credits - I sem. - OP  |  SECS-P/10) - GIO (6 credits - I sem. - OP  |  SECS-P/10)
Course Director:
FERDINANDO PENNAROLA

Classes: 31 (I sem.)
Instructors:
Class 31: FERDINANDO PENNAROLA



Course Objectives

The course addresses the methods and techniques required to analyze, design, implement, automate and evaluate business processes. Structured along the phases of the Business Process Management (BPM) life cycle, students learn to analyze organizational performance from a process perspective, redesign processes using value-focused techniques, design workflows and implement them in BPM systems, simulate new process designs, and create process analytics applications using dashboards.
The course leads students from
  • process discovery through conceptual and technical process design;
  • through the implementation and management of workflows;
  • to the structure of process-aware information systems.
Upon completion of this course, students are able to assess the efficiency and effectiveness of an organization from a process perspective, conduct process improvement projects and determine the role of technology in supporting corporate processes.

Course Content Summary

Business process management is based on the observation that each product or service that a company provides to the market is the outcome of a number of activities performed. Business processes are the key instruments to organize these activities and improve the understanding of their interrelations. The course illustrates tools, languages and architectures to map and model business processes. Key content are the following

  • The need to focus on business processes.
  • Organizing for process improvements.
  • Tools, languages and architectures to map processes.
  • Measuring and describing processes.
  • Process modeling foundations.
  • Process simulation.
  • Process benchmarking.

This course matches theory with hands-on exercises (either individual assignments or group based) and homework while integrating some core concepts from MIS. The course is delivered as a set of lectures, in-class and homework exercises and a group based research on BPM. Hands on experience on BPM Modelling software tools are experienced. Attendees use free academic license of ARIS Platform, a leading industry tool. Guest speakers illustrate the BPM applications and results in their organization.


Detailed Description of Assessment Methods

For attending students

  • Written exam plus an individual and group assignment.

For non attending students

  • Written exam.

Textbooks

For attending students

  • Readings and cases available online through E-Learning.
  • R. DAVIS, Aris design platform: getting started with BPM, Berlin, Springer, 2008. 
For non attending students

  • P. HARMON, Business process change, Waltham MA, Usa, Elsevier, 2014, 3rd Edition.  

Exam textbooks & Online Articles (check availability at the Library)

Prerequisites

None
Last change 23/03/2017 10:40